Firmway Services Pvt Ltd

About the Role
We are looking for a Customer Service Executive with basic accounting knowledge to handle customer queries, provide product support, and assist clients with accounting-related concerns. The ideal candidate should have good communication skills, basic understanding of accounting concepts, and a customer-focused approach.
Key Responsibilities
<ul>
<li>Handle customer queries through calls, emails, and other communication channels.</li>
<li>Understand customer issues and provide timely and accurate solutions.</li>
<li>Assist customers with accounting-related queries, particularly Accounts Payable (AP) and Accounts Receivable (AR).</li>
<li>Guide customers on the use of the company's software/product.</li>
<li>Coordinate with the Product, Tech, and QA teams for technical or product-related issues.</li>
<li>Follow up with customers to ensure their issues are resolved.</li>
<li>Maintain proper records of customer queries, complaints, and resolutions.</li>
<li>Identify recurring customer issues and share feedback with the relevant teams.</li>
<li>Support customer onboarding and basic product training, when required.</li>
<li>Ensure a positive customer experience and maintain professional communication with clients.</li>
</ul>
Requirements
<ul>
<li>Graduate in B.Com, M.Com, BBA, or a related field.</li>
<li>Basic knowledge of accounting principles, AP/AR, invoices, payments, and reconciliations.</li>
<li>Good verbal and written communication skills.</li>
<li>Comfortable working with software applications and learning new tools.</li>
<li>Good problem-solving and analytical skills.</li>
<li>Customer-oriented approach with patience and attention to detail.</li>
<li>Freshers with relevant accounting knowledge can also apply.</li>
</ul>
Good to Have
<ul>
<li>Prior experience in customer support, accounting, fintech, or SaaS.</li>
<li>Experience working with accounting or ERP software.</li>
<li>Basic knowledge of Tally, Excel, or other accounting tools.</li>
</ul>
What We Offer
<ul>
<li>Opportunity to work in a growing B2B SaaS/Fintech environment.</li>
<li>Exposure to accounting processes, technology, and client management.</li>
<li>Learning and growth opportunities.</li>
<li>Collaborative and supportive work environment.</li>
</ul>
Pay: ₹20,000.00 - ₹32,000.00 per month
Benefits:
<ul>
<li>Paid sick time</li>
<li>Paid time off</li>
<li>Provident Fund</li>
</ul>
Application Question(s):
<ul>
<li>What is your current CTC?</li>
<li>What is your expected CTC?</li>
<li>How soon can you join us?</li>
<li>What is your current location?</li>
<li>Are you willing to travel to Andheri?</li>
</ul>
Experience:
<ul>
<li>Customer service: 1 year (Required)</li>
<li>Accounting software: 1 year (Required)</li>
<li>Accounting: 1 year (Required)</li>
</ul>
Work Location: In person

Customer Service Executive (B2B Software)

Customer Service Executive (B2B Software)

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