Customer Service Executive (Call Centre)

About the Company

International SOS is a pioneer and leader in International Health and Security Risk Management.

Founded in 1985, the International SOS Group has been saving lives for 40 years. Headquartered in London and Singapore, we are trusted by over 9,000 organisations, including the majority of the Fortune Global 500, mid-size enterprises, governments and educational institutions.

Nearly 13,000 multicultural experts in security, medical, logistics, and digital experts provide 24/7 support and assistance from over 1,200 locations across 90 countries, speaking over 110 languages.

Job Responsibilities:

• Manage cases with the "Assist First, Verify Later" approach.
• Provide exceptional service with a professional attitude.
• Understand key clients' Operations and Billings Procedures.
• Coordinate cases efficiently and cost-effectively.
• Move cases forward in the best interests of members and clients.
• Collaborate with operations staff, medical team, and other Assistance Centres.
• Serve as the first point of contact for members, clients, and colleagues.
• Answer incoming calls promptly and courteously.
• Handle inbound requests efficiently.
• Manage and communicate case loads during shifts.
• Arrange logistics timely and appropriately.
• Escalate cases as per protocols.
• Ensure continuity of service delivery.
• Organize medical and security services using internal and external resources.
• Promote International SOS positively.
• Perform other duties as requested by the manager.

About you

• Diploma or equivalent.
• Minimum 3 years of relevant customer service experience
• Experience in call centers, assistance companies, or hospitality industry is an advantage.
• Flexibility to work as part of a rotating roster without restrictions
• Excellent written and spoken English language

What we offer

• Comprehensive 10 weeks of induction group training
• Supportive, collaborative & friendly team culture
• Structured remuneration and progression program, enabling you to grow your career within a global organization

Working hours

• 8.5 hour shifts
• Between 6am to 8.30pm
• 100% work from office, no hybrid or WFH option
• No night shift, required to work on weekends and public holiday

Other Information:

• Our office is located in Changi Business Park and Expo is the nearest mrt station.
• We are regret to inform only shortlisted candidates will be notified.