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Customer Service Executive – Chat Process | Accenture
10 days ago
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Important information
Contract type:
Permanent
Location:
Maharashtra, India
Work mode:
Onsite
Published on:
15 October 2026
What they need
Customer Service Executive – Chat Process | Accenture
Company: Accenture (VZ/VM)
Location: Vikhroli / Airoli, Mumbai
Job Type: Full-Time
Salary: ₹25,000 – ₹51,000 Net per Month
Process: Non-Voice – Chat Support / Customer Service / Upselling
Openings: 70
Job Description
Accenture is hiring Customer Service Executives for its Chat Support process. This is an excellent opportunity to work with a globally recognized brand, earn an attractive salary, and grow professionally.
Key Responsibilities
- Handle customer queries through live chat and provide timely resolutions.
- Assist customers with product- and service-related concerns.
- Identify upselling opportunities and recommend relevant products or services.
- Maintain high standards of customer satisfaction and service quality.
- Manage multiple customer conversations while meeting performance targets.
Eligibility Criteria
- Education: HSC (12th pass) or Graduate
- Experience: Minimum 12 months of relevant experience
- Age Limit: Up to 39 years
- Communication: Good written English communication skills
- Typing Skills: Good typing speed and accuracy
- Flexibility: Willingness to work in rotational shifts.
Shift & Work Details
- Shift: 24/7 rotational shifts
- Week Offs: 2 rotational weekly offs
- Work Location: Vikhroli / Airoli, Mumbai
- Cab Facility: Available within the transport boundaries of CST, Mira Road, Kalyan and Kharghar.
- Interview Mode: Virtual
Why Join Accenture?
- Opportunity to work with a globally recognized brand.
- Attractive salary package.
- Career growth and professional development opportunities.
- Cab facility within the specified transport boundaries.
- Enhance your customer service and written communication skills.
Interested candidates can apply now!
If you have experience in chat support or non-voice customer service and are looking for your next career opportunity, we would love to hear from you.
Pay: ₹21,000.00 - ₹51,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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