Customer Service Executive

EMUNERATION:

• Basic Salary + Fixed Allowance + Commission

JOB SCOPE:

1. Customer Support

• Attend to customer inquiries, provide accurate information on products, orders, and delivery status.
• Maintain a friendly, helpful, and professional tone in all communications.

2. Order Processing

• Process customer orders and sales documentation including sales orders, quotations, and invoices.
• Coordinate with warehouse and logistics teams for order fulfilment and delivery arrangements.

3. Issue Handling

• Assist in resolving customer complaints or issues related to orders, returns, or delivery delays.
• Escalate unresolved issues to senior staff or team leader as needed.

4. Product & System Knowledge

• Maintain basic knowledge of the company’s products, services, and standard operating procedures.
• Use internal systems to check stock status, pricing, and order records.

5. Internal Communication

• Coordinate with sales, warehouse, purchasing, and accounts departments to ensure smooth order flow.
• Follow up on pending issues with relevant internal teams.

6. Documentation & Filing

• Ensure accurate record keeping of customer-related documents and transactions.
• Maintain proper filing and assist in preparing basic reports when required.

7. ISO Compliance Support

• Follow company procedures and assist in maintaining documentation as per ISO 9001:2015 requirements.
• Support senior staff in audits or related documentation tasks.

REQUIREMENT:

• SPM and above.
• Minimum 1 year of experience in customer service or administrative support.
• Good communication skills and a customer-focused attitude.
• Able to communicate in Mandarin, English, and Melayu
• Responsible, organized, and willing to learn.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."