Customer Service Executive

Job Scope:

• Support customer inquiries and troubleshoot complaints via various means (Emails/Calls/WA) in a timely manner.
• Schedule arrangement for after sale servicing works & follow up through reminder calls or email.
• Review the service/maintenance reports and verify all findings, risks and recommendations.
• Respond to customer inquiries on repairs, spare parts, and other services.
• Offering and sales of repairs, retrofits & spare parts.
• Provide prices and prepare quotes for customers.
• Update and maintain accurate records of customer interactions/databases.
• Proactively monitor customer's orders and resolve issues before it becomes critical.
• Work collaboratively with other internal departments to delivery customer's request(s).
• Build, maintain good relationship with our customers to ensure high customer satisfaction.

Job Requirements:

• At least 2 years related working experiences
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

We offer competitive salary package based on experience.