Customer Service Executive

About the role

At Safetyware Group Berhad, we are seeking a talented and driven Customer Service Executive to join our dynamic team in Shah Alam, Selangor. This full-time position is integral to our mission of delivering exceptional customer experiences.

What you'll be doing

• Provide excellent customer service to our clients through efficient and effective communication, both over the phone and via email
• Respond to customer inquiries, concerns and complaints in a timely and professional manner
• Maintain detailed records of all customer interactions and follow-up actions
• Collaborate with cross-functional teams to ensure customer needs are addressed and resolved
• Identify opportunities for process improvements and contribute to the development of customer service initiatives
• Continuously enhance your product knowledge to better assist customers

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
• Demonstrated experience in a customer service or call centre role, preferably in the call centre and customer service industry
• Strong problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
• Proficient in using customer relationship management (CRM) systems and other relevant software
• Ability to work in a fast-paced environment and remain calm under pressure
• Exceptional attention to detail and a commitment to providing high-quality service

What we offer

At Safetyware Group Berhad, we value our employees and strive to create a work environment that supports their professional and personal growth. We offer a competitive compensation package, opportunities for career development, and a range of benefits to support your well-being.

About us

Safetyware Group Berhad is a leading provider of safety and personal protective equipment (PPE) in Malaysia. With a strong focus on innovation and customer satisfaction, we have established ourselves as a trusted partner for businesses across various industries. Our commitment to excellence and continuous improvement has positioned us as a market leader in the call centre and customer service industry.

Apply now to join our team and be a part of our exciting journey!