Customer Service Executive

Key Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for EMS and Contract Manufacturer customers, responding to inquiries and requests promptly and professionally.
• Order Processing: Manage end-to-end order processing activities, including receiving, entering, and monitoring customer purchase orders to ensure accuracy in pricing, specifications, and delivery schedules.
• Delivery Coordination: Coordinate closely with suppliers or internal departments to monitor the schedules and ensure on-time deliveries. Provide proactive communication to customers regarding order status, schedule changes, or potential delays.
• Issue Resolution: Handle and resolve issues related to orders, deliveries, quotations, and customer concerns efficiently by working collaboratively with internal teams.
• Documentation & Reporting: Maintain accurate records of customer interactions, order status, and delivery updates. Prepare periodic reports related to customer activities, service performance, and satisfaction levels.
• Continuous Improvement: Support process improvement initiatives to enhance operational efficiency, service quality, and overall customer satisfaction.

Job Requirements

• Diploma, Advanced Diploma, or higher qualification in any related field.
• Prior experience in customer service is preferred.
• Candidates with buyer, sourcing, or customer support experience in the electronics, semiconductor, EMS, or electronics distribution industries are encouraged to apply.
• Strong proficiency in Microsoft Office applications, especially Microsoft Excel (VLOOKUP, Pivot Table, data analysis, and reporting functions), Word, and PowerPoint.
• Strong interpersonal, written, and verbal communication skills.
• Able to work independently, manage multiple tasks, and meet deadlines effectively.
• Proficient in both Mandarin and English to support communication with Mandarin-speaking and English-speaking customers.
• Strong organizational, time management, analytical, and problem-solving skills.