Customer Service Executive

• Handle incoming and outgoing customer calls professionally.
• Respond to customer inquiries regarding products, prices, orders, delivery status, and availability.
• Follow up with customers regarding quotations, orders, payments, and deliveries.
• Record customer complaints and coordinate with the concerned departments for resolution.
• Provide accurate information about company products, specifications, and services.
• Maintain regular communication with customers and ensure good customer relationships.
• Coordinate with Sales, Production, Dispatch, Logistics, and Accounts teams to resolve customer issues.
• Update customer details, call records, orders, and follow-up information in the company system.
• Inform customers about order status, production progress, and expected delivery dates.
• Collect customer feedback and communicate suggestions or recurring issues to management.
• Make follow-up calls to existing customers and support repeat business.
• Prepare daily/weekly reports on calls, inquiries, complaints, follow-ups, and customer feedback.
• Ensure customer complaints are resolved within the required timeframe.
• Maintain professionalism, patience, and a customer-focused approach during all interactions.

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person