Customer Service Executive

About the role

Mortgage Advisors Pte. Ltd. is looking for a Customer Service Executive to join our growing team. You will play an important role in supporting our customers throughout their mortgage journey, ensuring enquiries are handled promptly and professionally while coordinating with our internal team and relevant partners. This role is suitable for someone who enjoys interacting with customers, is organised and service-oriented, and is comfortable working in a fast-paced environment.

Key responsibilities

• Attend to customer enquiries through phone calls, WhatsApp, email and other communication channels.
• Provide prompt, professional and friendly assistance to customers.
• Understand customers' enquiries and direct them to the appropriate team member or mortgage advisor where required.
• Follow up with customers on outstanding information, documents and appointments.
• Assist with scheduling and coordinating customer appointments.
• Maintain accurate and updated customer records in the company's CRM/database.
• Provide administrative and operational support to the mortgage advisory team.
• Coordinate with internal teams and external parties to facilitate smooth processing of customer cases.
• Follow up on existing customer cases and provide timely status updates.
• Handle customer feedback and service-related matters professionally.

About you

• Minimum Diploma or equivalent.
• Prior experience in customer service, banking, financial services, mortgage, property or administrative roles will be an advantage.
• Fresh graduates and candidates without relevant experience are welcome to apply.
• Good communication and interpersonal skills.
• Customer-focused with a positive and professional attitude.
• Comfortable communicating with customers over phone and WhatsApp.
• Organised and able to manage multiple customer enquiries and follow-ups.
• Good attention to detail.
• Basic proficiency in Microsoft Office and comfortable learning CRM or digital systems.
• Able to work independently as well as part of a team.

About us

Mortgage Advisors Pte. Ltd. is a growing mortgage advisory company.

Benefits

• Competitive remuneration package.
• Training and guidance provided.
• Exposure to the mortgage, banking and property industries.
• Supportive and collaborative working environment.
• Opportunities for career development and progression.
• Opportunity to be part of a growing mortgage advisory company.