Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls in a timely and professional manner.
• Process customer requests for product information, orders, returns, and exchanges through effective communication with internal teams.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.

Job Requirements :

• 1-2 years of experience in BPO/Call Centre environment handling domestic voice processes (English & Hindi).
• Good communication skills in English and Hindi languages.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.