Customer Service Executive

About the role

D Swim Academy is one of Malaysia's leading swim academies, serving thousands of students across multiple locations. As we continue to grow, we are looking for an energetic, organised and proactive individual to join our management team as an Customer Service Executive.

This role is ideal for someone who enjoys solving problems, coordinating people, improving processes and ensuring things get done. You will work closely with Management and gain exposure to operations, administration, customer service, staffing, events and business management.

Key responsibilities

• Handles the operations of the academy.

• Attend to student and client's enquiries efficiently across all channels including face to face, on phone and online platform.

• Coordinating class schedules, programme arrangements and student-related matters.

• Supporting the planning and execution of swim programmes, competitions, events, courses and academy activities.

• Coordinating venue bookings, facility setup, vendor, logistics, traffics and operational requirements.

• Preparing reports, documentation, operational records and internal communications.

• Managing office supplies, retail inventory and general operational resources.

• Assisting with recruitment coordination, staff onboarding and employee engagement activities.

• Liaising with coaches, suppliers, departments and external stakeholders to ensure smooth execution of daily operations.

• Reception duties during weekends and peak operational periods.

• Taking ownership of operational projects and contributing ideas to continuously improve our systems and customer experience.

Working Time

• Monday : Off Day
• Tuesday - Friday : 9:00AM to 6:00PM / 11:00AM to 8:00PM
• Saturday & Sunday : 8:00AM to 6:30PM

What we're looking for

• Minimum 2 years' experience in a similar operations or customer service role, preferably in the sports and recreation, events or hotel management industry
• Strong organisational and problem-solving skills, with the ability to multitask and work under pressure
• Excellent communication and interpersonal skills, with a customer-centric approach
• Proficient in using office software and technology to streamline operations
• Takes ownership and follows through on responsibilities
• Fluency in English and Malay; additional languages are a bonus

What we offer:

At D SWIM ACADEMY SDN. BHD., we are committed to providing our employees with a supportive and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health insurance coverage
2. EPF, SOCSO, EIS, Medical Leave & Claim
3. Medical Insurance
4. Annual Performance Bonus
5. Training and Professional Development
6. Complementary Access to Swimming Pool & Gym
7. Incentive Trip
8. Team Building Activities, Employees Social Events & Welfare

About us

D SWIM ACADEMY SDN. BHD. is a dynamic player in the freight and cargo forwarding industry, based in Kuala Lumpur. We are committed to providing reliable, efficient, and customer-centric logistics solutions to our diverse client base. Our mission is to facilitate seamless international and domestic freight movements whilst maintaining the highest standards of service quality and professionalism. With a focus on innovation and operational excellence, we have established ourselves as a trusted partner in the logistics sector. We pride ourselves on our dedicated team, robust operational infrastructure, and unwavering commitment to customer satisfaction. We create an inclusive workplace where professionalism, integrity, and teamwork are at the core of everything we do.