Customer Service Executive

About the role

We are seeking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will play a crucial role in ensuring a seamless customer experience by handling incoming orders, addressing customer inquiries and complaints, and coordinating internally to support timely deliveries and customer satisfaction.

Key responsibilities

• Receive and process customer orders (email, whatsapp, online, etc)
• Verify product codes, pricing, discounts, and stock availability
• Coordinate delivery schedules
• Monitor backorders and partial delivery
• Act as main contact point for assigned account
• Handle customers' inquiries about products, pricing, promotions, and lead time
• Inform customers of out-of-stock or substitution options
• Coordinate with Sales team on order confirmation and pricing alignment
• Coordinate with Warehouse / Logistics on stock availability and delivery timing
• Coordinate with Quality Assurance on complaints and product quality issues

About you

• Experience in customer service, order management, or a related role
• Ideally within the food service, distribution and manufacturing industry

About us

Meat Co. is a leading importer and distributor of high-quality meat products, proudly serving the hospitality industry. We supply premium cuts to Hotels, Supermarkets, and Restaurants, ensuring freshness, consistency, and service excellence every time.