Customer Service Executive

JOB SCOPES:

• Online Lead generation KPI with highest standard of customer service.
• Prompt and timely responses to all customer enquiries via all communication channels of clinic during and outside office hours, maintaining KPI for short and effective response time.
• Relaying extensive product information to customers through email, social media, and by phone.
• Schedule appointments for clients and coordinate with clinic staff members to ensure smooth online and offline lead generation via social media handles and website and telephone enquiries.
• Maintain accurate records of client interactions and lead report in our database, and conduct weekly, monthly, and annual reporting on customer service and lead generation KPI.
• Interdepartmental collaboration with marketing department to ensure effective marketing campaigns through comprehensive customer data analysis.
• Participate in ongoing training and professional development by company to improve customer service skills and knowledge of aesthetic services.
• Monitor and audit customer service team’s performances to ensure highest standards of customer service.
• Constant communication with Marketing and Sales team to ensure effective lead generation at all times.
• Complaints resolution to ensure highest customer satisfaction.
• Actively promote clinic via social media accounts of clinic, including but not limited to instagram, facebook, tiktok and other relavant channels.

JOB REQUIREMENTS:

• Minimum a Diploma or equivalent.
• Minimum 1 year of working experience in the related field.
• Trilingual speaking preferable.
• Excellent verbal & written communication skills in tri-lingual are preferred.
• Familiar in handling multiple business social media accounts.

SKILLS REQUIRED:

Communication skills, problem solving skills, patience, product knowledge, multitasking, positive attitude, time management & attention to detail.