Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, or chats to resolve their queries and concerns.
• Process customer requests for products/services, handle complaints, and provide solutions in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-4 years of experience in BPO/Call Centre environment.
• Good English communication skills (spoken & written).
• Proficiency in handling voice processes (phone calls) as well as non-voice processes (email/chat).