Customer Service Executive

Customer Service Executive

Join our team and deliver exceptional customer service while supporting business growth in the insurance industry.

Key Responsibilities

• Attend to customer enquiries, policy purchases, and renewals.
• Provide excellent customer service and ensure all requests are handled within established service standards.
• Manage and investigate customer feedback and complaints, collaborating with internal departments to ensure timely resolution.
• Promote insurance products and services, convert enquiries into sales, and identify opportunities for upselling and cross-selling.
• Follow up on outstanding customer matters and support business campaigns.
• Ensure accuracy in quotations, premium calculations, and policy transactions.
• Prepare and maintain reports, renewal notices, and related documentation within required timelines.
• Achieve service turnaround times and support departmental operational efficiency.
• Assist in training and coaching new team members.
• Perform ad hoc duties and projects assigned by the Department Head.

Requirements

• Diploma or Degree in Insurance, Business, or a related field.
• 3 to 5 years of experience in Customer Service, preferably within the insurance industry.
• Good knowledge of insurance products and Microsoft Office applications.
• Proficient in spoken and written English and Bahasa Malaysia.
• Strong communication, interpersonal, and organizational skills.
• Customer-focused, proactive, and detail-oriented.
• Ability to work independently and as part of a team.