Customer Service Executive

Job Responsibilities:

• Be responsible for the daily maintenance of designated customers, providing full-process services such as cargo tracking, document delivery, and expense verification. Including: receiving and initially reviewing the cargo names and information provided by customers; sorting inquiry lists and coordinating internal quotations; initially reviewing customs clearance documents and bill of lading drafts.

• Proactively track the cargo dynamics throughout the process, from booking and loading to arrival and customs clearance, and timely and accurately feedback the progress and abnormalities to customers.

• Quickly and accurately respond to and handle customer inquiries and regular complaints to ensure high-standard response speed and service experience.

• Actively maintain customer relationships during the service process, understand customer needs, and assist the sales team in facilitating business opportunities.

• Ensure that all customer information, communication records, and transaction data are accurately and timely entered into the system.

• Assist the team in achieving relevant service indicators such as customer satisfaction and account collection rate.

Job Requirements:

• 1 year or more of customer service experience in freight forwarding or related industries, fluent in listening, speaking, reading, and writing either English or Mandarin-speaking candidates who will be serving Mandarin-speaking customers.

• Proactive, with excellent customer service awareness and communication skills.

• Be careful and patient in work, with excellent multi-tasking and problem-solving abilities.

• Possess team spirit, be result-oriented, and able to work under certain pressure.