Customer Service Executive

Job Overview:

We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing and Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.

What Will You Do:

• Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.
• Provide accurate product/service information and exceed customer expectations.
• Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
• Demonstrate good typing speed and accuracy in Traditional Chinese characters.
• Maintain good computer literacy and use internal systems effectively.
• Manage multiple tasks in a fast-paced, high-volume environment.

What Makes You A Good Fit:

• Minimum SPM pr equivalent qualification is required.
• Proficiency in Mandarin (Traditional Chinese reading & typing).
• Good communication skills in English is preferred.
• Basic computer knowledge and ability to multitask.
• Able to work in rotational shifts and night shift.
• Able to work on public holidays and weekends

What We Offer:

• 1 Month Accommodation for outstation hires
• KPI Allowance : RM 400
• Night Shift Allowance: RM 300
• 6th day Allowance: RM 300
• Paid Public Holidays
• Shuttle Service Available from key areas: Skudai, Taman U, Mutiara Rini, Lima Kedai/Rumah Iskandar Malaysia, Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah