Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for product information, orders, returns, and exchanges.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for quality metrics such as first call resolution rate and average handling time.

Job Requirements :

• 0-4 years of experience in BPO or international voice process industry.
• Excellent communication skills in English language (spoken) with strong accent neutralization.
• Proficiency in KPO knowledge processing operations is an added advantage.