CUSTOMER SERVICE EXECUTIVE

SB Tape Group Sdn Bhd is looking for a Customer Service Executive to join our team. If you enjoy communicating with customers, coordinating orders and solving problems, this is a great opportunity to build your career in Customer Service and Sales Support within a manufacturing environment.

Why Join Us?

• Be the key contact between customers and internal teams
• Gain hands-on experience in order management and customer service
• Work closely with Sales, Production, Warehouse and Logistics
• Develop your skills in ERP systems, E-invoice and order processing
• Gain valuable exposure to the manufacturing and supply chain process
• Opportunity to build strong customer relationship and communication skills

Key Responsibilities

Customer Service & Order Management

• Handle and respond to customer inquiries promptly and professionally.
• Provide accurate information on products, pricing, order status and delivery schedules.
• Receive and process sales orders from customers and sales personnel.
• Verify order details, including pricing, quantities and requested delivery dates.
• Follow up on orders to ensure timely processing and delivery.

Delivery & Order Coordination

• Coordinate closely with Production, Warehouse and Logistics teams to ensure orders are delivered on time.
• Communicate with customers regarding delivery arrangements, expected timelines and any potential delays.
• Monitor order and delivery status and follow up on outstanding matters.
• Coordinate with relevant departments to resolve order-related issues.

Customer Relationship Management

• Build and maintain positive relationships with customers.
• Understand customer requirements and provide appropriate support.
• Handle customer feedback, complaints, returns and replacement requests professionally.
• Follow up with customers after delivery when required to ensure satisfaction.
• Communicate customer feedback to relevant departments for continuous improvement.

E-Invoice & Documentation

• Prepare and submit E-invoices according to company and regulatory requirements.
• Maintain accurate customer information, sales orders and transaction records.
• Ensure relevant customer and sales documentation is properly maintained and filed.

Sales & Administrative Support

• Prepare reports related to customer inquiries, order status and delivery performance.
• Assist the Sales team with customer follow-ups and administrative matters.
• Support sales personnel in coordinating customer requirements and order-related activities.
• Perform other duties and assignments as required by management.

What We're Looking For

• Minimum Diploma in Business Administration, Customer Service, Sales, Marketing or related fields.
• Preferably 1–2 years of experience in Customer Service, Sales Support, Order Management or a similar role.
• Experience in a manufacturing, trading or logistics environment will be an advantage.
• Fresh graduates are encouraged to apply – training will be provided.
• Good command of English and Bahasa Malaysia.
• Ability to communicate in other languages will be an added advantage.
• Proficient in Microsoft Office, particularly Excel, Word and Outlook.
• Experience with ERP/CRM systems is an advantage.
• Strong communication and interpersonal skills.
• Good problem-solving and follow-up skills.
• Able to multitask, prioritize work and work effectively with different departments.
• Positive attitude, responsible and customer-oriented.

The Opportunity

This is more than just a customer service role. You will play an important part in ensuring customers receive excellent service and their orders are delivered smoothly from order placement to delivery. You will work closely with different departments and gain valuable experience across sales, production, warehouse, logistics and manufacturing operations.

If you are customer-focused, organized and enjoy working with people, we would love to hear from you. Apply now and grow your career with SB Tape Group Sdn Bhd!