Customer Service Executive

Customer Service & Enquiries

• Respond to customer enquiries through phone, WhatsApp, social media, and other communication channels.

• Provide customers with general information about the clinic and available services.

• Understand customer needs and provide appropriate information to encourage clinic visits.

• Handle customer feedback, requests, and concerns professionally.

• Maintain a friendly and professional customer experience at all times.

Appointment Booking & Customer Follow-Up

• Handle appointment bookings, confirmations, rescheduling, and cancellations.

• Follow up with customers from enquiries and encourage them to visit the clinic for consultation or treatment.

• Follow up with customers to confirm appointments and improve customer turn-up rates.

• Coordinate appointments with doctors, therapists, and clinic staff.

• Maintain accurate appointment and customer records.

• Monitor booking and turn-up status and follow up with customers accordingly.

• Record and update the total number of customer leads and bookings in the designated Google Sheet for tracking and record purposes.

Front Desk & Payment Handling

• Handle customer registration and check-in at the clinic.

• Assist customers with appointment registration and related documentation.

• Collect payments and issue receipts accurately.

• Handle basic cashier and front desk duties according to company procedures.

• Assist with customer enquiries and ensure a smooth experience throughout their clinic visit.

Customer Relationship & Administrative Support

• Maintain good relationships with customers and provide appropriate follow-up after visits where required.

• Assist in gathering customer feedback and identifying areas for service improvement.

• Maintain accurate customer records, appointment details, and follow-up information.

• Support daily customer service and clinic administrative tasks.

• Assist the team in ensuring smooth day-to-day clinic operations.

Job Requirement

• At least 1 year of experience in customer service (Experience in the beauty, wellness, or hospitality industry is an advantage)

• Pleasant, friendly, and service-oriented personality with excellent interpersonal and communication skills.

• Proficiency in Mandarin is an added advantage to effectively communicate with Mandarin-speaking customers.

• Customer-focused, detail-oriented, and able to multitask in a fast-paced environment.

• Willing to work retail hours, including weekends and Public Holidays.