Customer Service Executive

CUSTOMER SERVICE EXECUTIVE

Overview

Responsible for handling customer coordination, order processing, sample management, documentation, and support activities to ensure

smooth communication and timely service to customers.

Scope of Work

• Coordinate with customers regarding orders, dispatches, and routine inquiries
• Receive and process sample requests from customers and sales team
• Coordinate sample dispatch and maintain sample tracking records
• Process customer orders and maintain accurate records in the system
• Prepare quotations, proforma invoices, and other customer-related documents
• Coordinate with sales, dispatch, and accounts teams for smooth order execution
• Handle customer follow-ups for deliveries, pending orders, and payment status
• Maintain customer database and update records regularly
• Prepare basic MIS reports and customer service reports
• Ensure timely response to customer emails and calls
• Support management with documentation and operational coordination
• Maintain professional communication with internal and external stakeholders
• Troubleshooting & suggestive actions, in coordination with reporting manager