Customer Service Executive

• Receive and process customer orders, upload forecasts into IFS, and coordinate with the Planner to review order feasibility based on capacity and material availability.
• Communicate regularly with customers to arrange and update delivery schedules, including consignment parts and forecast alignment.
• Analyse customer forecast trends to develop realistic and achievable production plans that align with capacity and material availability.
• Monitor production schedules and material plans to ensure timely material arrival and smooth production flow.
• Proactively manage on-hold, quarantine, or slow-moving inventory to minimize excess stock and improve turnover.
• Collaborate with the shipping team to ensure timely execution of deliveries and meet OTD (On-Time Delivery) targets.
• Maintain accurate item planning attributes in the system to ensure data integrity.
• Serve as the point of contact for order and supply-related communication with customers and internal teams.
• Work closely with production to prioritize job orders in alignment with customer requirements and build plans.
• Monitor customer orders, flag potential delays, and escalate to superiors as necessary.
• Maintain strong customer relationships to ensure consistent and positive customer experience.
• Conduct monthly account reconciliations and follow up on customer payments.
• Perform other duties as assigned by superior.
• Ensure compliance with RBA and Supplier Code of Conduct requirements.

Qualifications & Skills

• Possess at least a Professional Certificate, Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in a relevant field.
• Minimum 5-7 years of relevant experience in customer service, production planning, or supply chain management, preferably in a manufacturing environment.
• Proficient in Microsoft Excel and data analysis.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team.
• Highly responsible, proactive, and results-driven, with a strong sense of urgency.
• Detail-oriented, analytical, and able to multitask in a fast-paced environment.
• Excellent problem-solving and analytical skills, with great attention to detail and accuracy.
• Strong planning and organizational abilities to effectively manage workloads and deadlines
• Ability to work well under pressure and meet tight deadlines.
• Knowledge in ISO 9001, ISO 14001, ISO 13485 and IATF 16949 standards is preferred.
• Proficiency in English, Malay, and Mandarin is preferred for effective communication with stakeholders.