Customer Service Executive

Join the GEODIS Team! Your Next Step Awaits!

Are you ready to embark on an exciting journey with one of the world's largest freight management and supply chain organisations? At GEODIS, we take pride in delivering integrated supply chain solutions across Sea, Air, Road, and Rail, serving customers in over 67 countries with a self-reliant network of offices and hubs.

Our purpose? To serve people by delivering their goods all around the world with innovative, sustainable and ethical logistics.

We are excited to announce an opening for a Customer Service Executive (or maybe 2) at our vibrant Sydney office! This is a fantastic opportunity for those seeking part-time, full-time, or flexible working options. Located conveniently at Matraville, we embrace flexible working models that allow you to balance your professional and personal life seamlessly.

Your purpose:

• Serve as the primary point of contact for assigned clients, providing updates and solutions throughout the shipping lifecycle
• Proactively manage customer expectations by communicating ETD, ETA, delays, and exceptions clearly and promptly
• Handle escalations, inquiries, and service recovery in a professional and solution-driven manner
• Develop strong relationships with clients to foster customer satisfaction and retention
• Accurately enter, track, and manage customer orders in internal systems
• Coordinate with overseas offices, carriers, and third-party vendors to ensure smooth execution of shipments
• Monitor cargo milestones and ensure documentation is complete and compliant (invoices, packing lists, bills of lading, customs clearance documentation)
• Ensure all SOPs and client-specific requirements are met in daily operations
• Prepare and verify shipping and customs documents according to international trade regulations
• Work closely with sales, finance, and operations teams to ensure accurate billing
• Prepare documentation for transport companies and ensure all customs and AQIS procedures have been carried out and met
• Organise daily pick up and deliveries from FCL, LCL, Airfreight depots
• Validate carrier charges before posting for payment

You'll bring:

• Minimum 3 years’ experience in customer service within the freight forwarding industry
• Excellent interpersonal and communication skills
• Experience using CargoWise is preferred
• Time management and prioritising skills
• Capable of multi-tasking

We'll provide:

• Flexible Work/Hybrid Arrangements
• Employee Bonus Schemes
• Service Awards
• Lifestyle discount and Benefits
• Be a part of a reputable global organization
• Professional development with long term career opportunities
• Supportive and collaborative team environment
• Plus much more

If you're passionate about Customer Service and Logistics and want to be part of a dynamic team that thrives on collaboration and customer success outcomes, we want to hear from you! Join us at GEODIS and help shape the future of logistics together.

At GEODIS, we believe that diversity and inclusion are essential components of our success. We welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.

Apply now specifying your relevant experience and preferred working hours; we can’t wait to hear from you!