S
Secret Recipe Cakes & Cafe Sdn Bhd
CUSTOMER SERVICE EXECUTIVE
Skills
CRM
2 months ago
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Important information
Contract type:
Permanent
Salary:
MYR 27,996 – MYR 42,000 / year
Location:
Petaling Jaya, Selangor, Malaysia
Work mode:
Onsite
Published on:
21 August 2026
What they need
- Promote quality service to customers and provide best solutions to customers’ needs
- Handle and respond to customer calls, complaints and enquiries in an efficient, courteous, professional and tactful manner
- Attend personally / face-to-face when necessary to resolve difficult / complicated cases
- Compile Monthly Summary Reporting for Management’s Review
- Present Quarterly Reporting for Management Review and Operations Meetings
- Formulate Easy-Steps Customer Service Kit & Customer Service Cases Scenarios Manual for outlets.
- Assist in the development, implementation, maintenance of policies, process flow and procedures for Customer Relationship Management software administration and its appropriate use.
- Support in the organizing of Customer Relationship Management activities, as and when required.
- Assist in ad-hoc assignment as required by management.
- To perform any other duties as may be assigned from time to time.
- Ensure the confidentiality of all Company matters.
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