Customer Service Executive

Your key responsibilities will include, but are not limited to, delivering and maintaining the highest standards of service quality to meet customer expectations and support the Management’s objectives.

The responsibilities include:

Work closely with patients and their families to understand and address any concerns, enquiries, or special needs that may arise throughout their course of treatment within the hospital.

Liaise directly with members of the healthcare team, hospital departments, and Management to resolve issues or concerns raised by patients and their families, with the aim of ensuring a positive and seamless patient experience.

Act as a key liaison between patients, their families, and various hospital departments to facilitate effective communication, appropriate healthcare services, and a positive overall hospital experience.

Provide professional and compassionate assistance to patients and their families throughout their interactions with the hospital.

Ensure patients’ concerns and feedback are handled promptly, professionally, and appropriately.

Job Requirements

• Candidate must possess at least a Professional Certificate, Diploma, Bachelor’s Degree, or Professional Degree in any field.
• Minimum 3 years of working experience in a hospital or healthcare setting. Experience in the hospitality industry will also be considered.
• Willing to work on Saturdays as required.
• Adaptable and flexible in responding to changes within the organization.
• Able to work independently with minimal supervision.
• A good team player who is detail-oriented, proactive, and results-driven.
• Pleasant, approachable, and enjoys interacting with patients, customers, doctors, and other healthcare professionals.
• Excellent verbal and written communication skills in English and Bahasa Malaysia.
• Proficiency in other languages will be an added advantage.
• Full-time position.