Customer Service Executive

Job Description & Responsibilities:

• Serve as the first point of contact for students, parents, and visitors, building trust and rapport.
• Handle customer enquiries, class registrations, and payments with attention to detail.
• Provide proactive problem-solving and issue resolution.
• Assist with day-to-day operations and administration, ensuring smooth and efficient branch function.
• Promote Aspire Hub’s mission and values, acting as a brand ambassador for our services.
• Ensure confidentiality when handling sensitive data (e.g., student records, payments).
• Strive for customer satisfaction, building strong relationships for increased retention and loyalty.

Job Requirements:

• Strong communication skills, with the ability to handle customer interactions professionally, empathetically, and with responsiveness.
• Ability to work a fixed schedule (1 PM – 10 PM) on weekday and (10AM-8PM) on weekend, with occasional flexibility depending on operational needs.
• Proactive, adaptable, and detail-oriented in handling tasks and resolving issues.
• Prior experience in customer service, sales, or administration is preferred, but candidates with the right attitude are encouraged to apply.
• Familiarity with Microsoft Office and CRM System for administrative tasks is required.
• Ability to maintain confidentiality and demonstrate ethical conduct in handling sensitive information.

Job Benefits:

• Formal training program to help you succeed.
• Collaborative, supportive work environment with room for growth.
• Opportunities for career development and internal promotions.
• Become part of a team dedicated to making a difference in education.
• Competitive salary package, incentive and performance bonuses

Employer Questions:

• Tell us about yourself. Why are you interested in this Customer Relations Executive role at Aspire Hub?
• What does good customer service mean to you? Can you share an example where you delivered excellent service?
• How do you handle a difficult or upset parent/customer?
• What would you do if a parent requests a change in their child’s class timing, but there are no available slots?
• How do you stay motivated during busy periods, like school holidays or enrolment peaks?
• Where do you see yourself in the next 2–3 years? Would you be open to growing into other roles within Aspire Hub?
• Can you give an example of a time when you handled sensitive data or payment details? How did you ensure confidentiality?