Customer Service Executive

Key Responsibilities

• Handle customer enquiries through inbound and outbound calls, email, and live chat in a timely and professional manner.
• Assist customers with online orders, product enquiries, and sales-related matters.
• Provide accurate and up-to-date information on products, services, company policies, and procedures.
• Identify customer needs and resolve enquiries or complaints efficiently while maintaining a high level of service.
• Escalate complex or priority cases to the appropriate department or supervisor for further assistance.
• Verify and process customer information accurately while maintaining strict confidentiality and data privacy.
• Record and maintain accurate documentation of customer interactions, enquiries, and resolutions.
• Achieve assigned customer service, productivity, and performance targets while maintaining service quality standards.
• Follow company policies, procedures, and customer service guidelines at all times.
• Collaborate with internal teams to ensure customer issues are followed up and resolved effectively.

Job Requirements

• Diploma, Degree, or equivalent qualification in any field.
• Minimum 1 year of experience in customer service, customer support, or a related role.
• Fresh graduates are encouraged to apply.
• Previous call centre experience will be an added advantage but is not mandatory.
• Strong verbal and written communication skills with a customer-oriented approach.
• Good active listening, problem-solving, and interpersonal skills.
• Ability to manage customer expectations and handle challenging situations professionally.
• Positive attitude, willingness to learn, and strong sense of responsibility.
• Able to work effectively in a fast-paced and target-driven environment.
• Good analytical and critical-thinking skills with attention to detail.