Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer complaints and escalate them to relevant teams when necessary.
• Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering timely resolutions.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 1-3 years of experience in a similar role (BPO/Call Centre).
• Excellent communication skills for effective customer handling over the phone.
• Ability to process multiple tasks simultaneously while maintaining attention to detail.
• Proficiency in solving complex queries and complaints in a professional manner.