Customer Service Executive

Job Summary

We are looking for a Customer Service Executive to be the voice of our customers. You will be responsible for handling customer enquiries, providing timely replies, resolving issues, and ensuring a positive customer experience across multiple platforms.

What You'll Do

• Handle customer enquiries and replies across TikTok, Shopee, Lazada, Email, WhatsApp, and third-party customer service platforms.
• Respond to customer questions, complaints, order, delivery, return, refund, and after-sales enquiries.
• Provide fast, friendly, and professional solutions to customers.
• Follow up on customer cases and ensure issues are properly resolved.
• Coordinate with Sales, Operations, Warehouse, and other teams when needed.
• Monitor recurring customer concerns and provide feedback to improve customer service.
• Maintain accurate customer records and achieve assigned Customer Service KPIs.
• Support daily customer service operations and other duties assigned by the Team Lead.

What We're Looking For

• Diploma/Degree in Business, Communications, Customer Service, or related fields.
• 1–2 years of customer service experience preferred.
• Strong communication, problem-solving, and customer handling skills.
• Friendly, patient, and confident when dealing with customers.
• Able to handle difficult customers and situations professionally.
• Good multitasking and attention to detail.
• Comfortable working in a fast-paced e-commerce environment.

Why Join Us

• Be part of a fast-growing e-commerce and TikTok business.
• Gain hands-on experience in TikTok Shop and livestream operations.
• Work closely with Marketing, Livestream, and Operations teams.
• Opportunities for career growth and professional development.
• Dynamic, collaborative, and supportive working environment.