Customer Service Executive

1. Transaction Processing & Documentation

• Process purchase orders accurately in the system with complete supporting documentation, in compliance with PDPA guidelines
• Perform collection of payments, including instalments, new sales, and ancillary items (e.g. praying items)
• Process refunds, payments, memos, and credit notes in accordance with company procedures
• Issue official receipts for payments received via bank transfer and PayNow
• Scan and upload purchase order and related documents into the system in a timely manner

2. Customer & Agent Support

• Attend to walk-in customers and manage service queues efficiently
• Respond to customer and agent enquiries relating to billing and other service matters in a professional manner
• Provide support to agents in documentation processing and submission
• Handle customer feedback, complaints, and follow-ups effectively
• Support agents with customer-related matters when required

3. Administrative & Operational Duties

• Maintain and update Giro application records in Excel and ensure timely submission of forms to the collections team
• Perform weekly bank deposits for cash collections in accordance with internal controls
• Liaise and coordinate with relevant departments to ensure smooth workflow and service delivery

4. Compliance & Controls

• Ensure all transactions and documentation adhere to company policies, internal controls, and PDPA requirements
• Maintain accuracy, confidentiality, and proper record-keeping at all times

5. Other Duties

• Undertake any other assignments as delegated by immediate superior from time to time

Requirements & Qualifications:

• Minimum GCE ‘N’ / ‘O’ Level or equivalent qualification
• Proficient in spoken and written English and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Computer literate with working knowledge of Microsoft Office applications
• Good interpersonal and communication skills
• Strong attention to detail with high level of accuracy
• Customer service-oriented with a professional, presentable, and well-groomed appearance
• Able to work independently as well as collaboratively within a team
• Willingness to learn and adapt to operational requirements

Working Hours:

• Working hours are 8:30 AM to 5:15 PM, based on a 5-day rotating roster.
• No night shift, required to work on weekends and public holiday.