Customer Service Executive

Global Feeder Shipping (M) Sdn Bhd is part of the Global Feeder Shipping Group, a growing regional shipping company providing reliable feeder and container shipping solutions across Asia. Join our dynamic team and be part of a fast-paced, international maritime business where your contributions make a difference.

Key responsibilities

• Manage customer service inquiries, both in emails and over the phone in a timely manner
• Communicate with customers over the phone or via email by providing assistance needed
• Provide customers with accurate and up-to-date information about products and newly launched services
• Prepare an updated sailing schedule on a daily basis aligned with Principal direction, DPS/LTS and terminal information
• Receive and process customer bookings with courtesy and promptly
• Manage daily booking acceptance based on availability and precision counting given by Principal in their daily BTL-Balance to Load updates
• Ensure proper approval is received for special commodity prior to releasing booking to customer
• Ensure customer's MLO and Payer details are validated when accepting booking and updating them in CBF- Container Booking Forecast
• Alert Sales for new MLO and Payer in order for them to process KYC for accounting prior sailing
• Maintain a complete CBF with details such as MLO, payer, volume, type on a daily basis

About you

• Minimum 1-3 years' experience
• Fluency in English
• Bachelor's or Diploma (3 years)

We regret that only shortlisted candidates will be contacted.