Customer Service Executive

Key Responsibilities:

Order Management

• Process sales orders accurately in ERP system.
• Monitor order status and ensure on-time fulfilment.
• Handle order changes, cancellations, and expedite requests.

Customer Account Management

• Support Sales PIC for assigned customers.
• Respond promptly to inquiries regarding order status, shipment and billing enquiries.
• Build and maintain strong working relationships with customers.

Billing & Documentation

• Generate shipping documents and ensure billing accuracy.
• Support credit note/debit note processing.

Qualifications & Requirements:

• 1 - 2 years of relevant experience as a Sales Coordinator/ Customer Service in a similar industry.
• Knowledge in Oracle will be an added advantage.
• Able to work in a fast-paced environment.
• Meticulous with positive working attitude.
• Independent and must have initiative and responsibility.