Customer Service Executive

Founded in 1938, Kee Wah Bakery has become a household name renowned for its bakery products in over 70 years, with outlets and business filaments that stretch from Hong Kong to China, Taiwan and USA.  We strive to preserve the long tradition of Chinese pastries while at the same time adheres to the philosophy of high quality and hygiene standard demanded by nowadays customers.

Responsibilities

• Handle customer inquiries, complaints, and compliments via phone, emails, website, social media, and other channels to ensure high customer satisfaction
• Provide professional customer service and accurate product/store information to customers
• Maintain and enhance customer relationships by understanding and supporting customers' needs and requirements
• Collect customer feedback and provide actionable suggestions for ongoing service improvement
• Consolidate regular reports for review and improvement
• Coordinate with internal parties to resolve complex customer issues
• Provide administrative support to the marketing team and studio, assisting with campaign coordination, documentation, and other ad-hoc assignments as required

Requirements

• Higher Diploma or above in Business Administration, Communications, Hospitality, or related disciplines
• Minimum 2 years of working experience in customer service field (FMCG/retail experience an advantage)
• Fluent in spoken and written English, Cantonese, and Mandarin (Putonghua)
• Able to multitask effectively and work independently under pressure
• Excellent communication, interpersonal, and problem-solving skills
• Proficient in MS Office, Chinese Word Processing, and familiar with CRM systems
• Immediate availability preferred
• Positive attitude with a customer-first mindset

Please apply with detailed resume, stating current and expected salary, availability and quoting the Employer Reference Number. (Personal data relating to employment applications will be used for recruitment only)