Customer Service Executive

About the role

This role involves attending to customer enquiries and providing professional advice on vehicle rental products and services. You will understand customers' requirements, recommend suitable rental solutions, and manage the vehicle rental process to ensure a smooth and positive customer experience.

Key responsibilities

• Attend to customer enquiries and provide professional advice on vehicle rental products and services
• Understand customers' requirements and recommend suitable rental solutions
• Prepare quotations and follow up on sales enquiries to secure rental opportunities
• Manage the vehicle rental process, ensuring a smooth and positive customer experience
• Coordinate rental arrangements and work closely with relevant internal stakeholders to fulfil customer requirements
• Prepare and process rental-related documentation accurately and promptly
• Handle administrative matters related to rental transactions and customer accounts
• Maintain accurate customer records and ensure proper documentation of rental activities
• Build and maintain positive relationships with customers through effective communication and service delivery
• Support rental sales, operational activities, and other duties as assigned by the Company

About you

• Minimum GCE "O" Level or equivalent
• Prior experience in sales, customer service or hospitality-related roles would be an advantage
• Sales-oriented with strong customer service, interpersonal and communication skills
• Proactive, self-motivated and sales-driven with a strong sense of urgency
• Able to thrive in a fast-paced, customer-facing environment and manage multiple tasks effectively
• Organized and meticulous with good attention to detail
• Good team player with a positive attitude and willingness to learn
• Possession of a valid Class 3/3A driving licence would be an added advantage