H
Hexolt
Customer Service Executive
Skills
CRM
2 months ago
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Important information
Contract type:
Permanent
Location:
Navi Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
1 September 2026
What they need
Roles and Responsibilities :
- Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
- Process customer requests, provide product information, and offer solutions to their issues through effective communication skills.
- Maintain accurate records of all interactions with customers using CRM software for tracking purposes.
- Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
Job Requirements :
- 1-3 years of experience in BPO/Call Centre environment with focus on Customer Service/Telecalling/Voice Process.
- Strong knowledge of inbound process, outbound process, telesales techniques, and voice processing procedures.
- Excellent communication skills with ability to handle high-pressure situations calmly.
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