Customer Service Executive

About the role

We are seeking a talented and customer-focused Customer Service Executive to join our dynamic team at CENGILD G.I. MEDICAL CENTRE' in Bangsar South, Kuala Lumpur. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients, ensuring their needs are met efficiently and effectively.

What you'll be doing

• Handling incoming calls and emails from customers, responding to inquiries and addressing concerns in a timely and professional manner
• Providing accurate information about our products, services and policies to customers
• Troubleshooting issues and problem-solving to deliver the best possible customer experience
• Maintaining detailed records of customer interactions and following up on outstanding matters
• Actively contributing to the continuous improvement of our customer service processes and procedures
• Collaborating with cross-functional teams to ensure seamless customer service delivery
• To ensure compliance with relevant Acts and regulations,and company policies.
• To manage the Customer Service by assisting patients with registration and admission. To key in daily census in the system and ensure monthly reports are generated and posted accordingly on timely basis for reference
• To collect feedback forms daily in the box provided and call patients with grievences.
• To ensure all documents are properly filed and discarded appropriately

What we're looking for

• Minimum 3 year of experience in a customer service or call centre role
• Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
• Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
• Proficiency in selective language is preferable to facilitate communication with Chinese patients.
• Familiarity with customer service software and databases, with the ability to learn new systems quickly
• A passion for providing exceptional customer experiences and a commitment to continuous improvement

What we offer

• Competitive salary and benefits package
• Opportunities for career growth and development
• Supportive and collaborative work environment
• Work-life balance initiatives, including flexible working arrangements
• Access to comprehensive healthcare and wellness benefits

About us

CENGILD G.I. MEDICAL CENTRE' is a leading provider of specialised gastrointestinal and liver care in Malaysia. With a team of highly skilled and experienced medical professionals, we are committed to delivering the highest quality of care to our patients. As a growing organisation, we are dedicated to expanding our reach and making a positive impact on the communities we serve.

If you are excited about the prospect of joining our team and contributing to our mission, we encourage you to apply now.