Customer Service Executive

Roles and Responsibilities :

• Provide exceptional customer service to clients through phone, email, or chat support.
• Resolve customer complaints and issues in a timely and professional manner.
• Escalate complex issues to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 0-1 year of experience in BPO/Call Centre environment.
• Excellent communication skills with the ability to handle multiple conversations simultaneously.
• Proficiency in basic computer applications such as Microsoft Office Suite (Word, Excel).
• Ability to work on rotational shifts including evenings, weekends, and holidays.