Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Provide excellent customer service by being empathetic, patient, and professional.
• Meet or exceed performance targets for call handling time, quality scores, and first-call resolution rates.
• Collaborate with team members to achieve common goals and objectives.

Job Requirements :

• 1-4 years of experience in BPO/Call Centre environment.
• Excellent communication skills with the ability to articulate thoughts clearly over the phone.
• Ability to work in a fast-paced environment with multiple priorities simultaneously.