I
IMR Soft India
Customer Service Executive
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
2 September 2026
What they need
Roles and Responsibilities
- Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
- Provide accurate information about products/services to customers through effective communication.
- Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
- Maintain records of all interactions with customers using CRM software (e.g., Zoho).
- Escalate complex issues to senior team members or supervisors when necessary.
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