Customer Service Executive

Key Responsibilities

• Perform routine administrative duties, including attending to phone calls and handling customer enquiries relating to financing services, account matters, application status, and other related issues.
• Manage all incoming and outgoing correspondence and maintain a proper register for outgoing mail.
• Provide effective customer service support and assist in implementing customer service strategies, including handling amendments and cancellations, system updates, customer information updates, complaints, and follow-ups.
• Handle complex or challenging customer issues by analysing problems and providing effective solutions to resolve customer complaints.
• Coordinate and manage customer service projects and initiatives.
• Ensure the smooth and effective functioning of the department by identifying and coordinating the necessary resources and tools to support quality customer service delivery.
• Oversee the handling of call-in and walk-in customers, including requests, product exchanges, enquiries, and complaints, and coordinate with the relevant departments to resolve issues promptly.
• Prepare regular administrative and management reports and ensure proper filing and documentation

Experience & Qualifications

• STPM / Diploma in Business Administration, Human Resources, Business Management, or an equivalent qualification.
• Candidates with relevant administrative or customer service experience will have an advantage. Fresh graduates are encouraged to apply.
• Self-motivated, detail-oriented, proactive, and able to multitask independently with minimal supervision and within tight deadlines.
• Good time management and organisational skills.
• Strong negotiation, communication, and problem-solving skills.
• A good team player with a positive and customer-oriented attitude.
• Strong attention to detail.
• Proficient in Bahasa Malaysia and English, both written and spoken.
• Computer literate, with good working knowledge of Microsoft Office applications.