Customer Service Executive

Roles and Responsibilities

• To monitor and coordinate scheduling for new installation.
• To organize order form and generate Sales Order for all new order received.
• To liaise with salesperson or customer for installation appointment.
• To coordinate with technician on daily installation job, to ensure job completed timely and accurate payment received from technician.
• To issue necessary documentation for all new and existing installation or services complaints (Invoice/DO/Job Sheet).
• To ensure payment received match with the invoice issued before submit to Accounts Department (D/O marking after job done).
• To liaise with branches or showroom admin on the inter-branch arrangement (stock transfer/installation).
• To handle customer enquires via incoming calls, emails and walk-in.
• Able to attend to customer complaints by providing technical support over the phone/emails (troubleshooting before escalating to technical team).
• To monitor on the returned stock by technician and issue Goods Returned Note (GRN) to be submitted to warehouse.
• Any other job responsibilities assigned by the management as and when required.

Requirements

• Candidate must possess at least Post Graduate Diploma / Bachelor's Degree / Professional Degree in Business Administration or equivalent experience in related field.
• At least 1 year of working experience in related field covering customer service, sales coordination, sales support.
• Must have strong business acumen, self-motivated and result oriented.
• Able to communicate with customers in English.
• Must be computer literate and proficient in MS Office especially Excel, Word.
• Excellent interpersonal skills, proactive, initiative, multi-task and ability to work well in a team.
• Organized and meticulous, with a keen eye for detail and accuracy.
• Able to work in fast-paced environment.
• Fresh gradute are encourage to apply. On job training will be provided..

Employment Benefits:
Why Join Us?

At BACFREE, we don’t just offer a job – we offer a career journey with growth, recognition, and rewards.

Financial Rewards:

• Competitive salary with attractive commission scheme
• Annual performance bonus & salary increment
• Staff purchase discounts

Wellbeing & Care:

• PA Insurance, medical, dental & spectacles coverage

Work-Life Balance:

• Annual leave, kahwin leave, maternity/paternity leave, natural disaster leave

Recognition & Perks:

• Kahwin & baby gifts
• Monthly Star Employee Award
• Sports Club activities
• Continuous training & career development opportunities