Customer Service Executive

About SonataCX

We’ve been improving customer experience experts worldwide since 1995. From humble beginnings, and an aspirational name, our belief and determination grew GAPbuster Worldwide from a local start-up to a truly global success story.

Today, as Sonata CX, we have offices and teams of customer experience experts worldwide, covering the widest range of measurement programs in over 100 countries. We’re looking to grow our terrific team to support the next stage of our plans.

Our expertise lies in our ability to deliver bespoke, highly complex, ongoing measurement programs that drive change from your frontlines teams and throughout your organisation.

About the Position

This is a Full Time Permanent Position.

Job Highlights

• Multicultural Environment
• Career Advancement Opportunities
• Medical & Insurance Coverage, Nuptial leave, Carer Leaves, Compasionnate Leaves, Parental Leaves
• Performance Incentives

Key Responsibilities may include, and not limited to

• Contact registered shoppers / auditors in the Asia Pacific / Europe region to allocate evaluations & surveys

• Respond to shopper / auditor email enquiries

• Quality check online reports & surveys according to set service standards

• Assist in recruiting new shoppers / auditors in Asia Pacific / Europe region to boost database

Requirements

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field

• Required language(s): Good Command of the English language

• Applicants must be willing to work in Petaling Jaya

• Excellent phone manner

• A hard working and dedicated approach

• Immediate start required

• Willing to work from home if required

• Preferable to have experience in Customer Service (but not essential)

• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.