Customer Service Executive

Job Title

Customer Service Executive

Location

Hyderabad

Job Code

R - 8107

Role Overview

The role involves delivering a high-quality customer experience by understanding customer needs, resolving queries efficiently, and ensuring issues are handled with accuracy and empathy. The position requires strong verbal and written communication, effective problem-solving, and the ability to take ownership of customer concerns from initial interaction through resolution.

The role also involves handling escalations, collaborating with relevant teams when required, adapting to changing processes, and maintaining close attention to detail. A successful candidate should be a quick learner, customer-focused, accountable, and comfortable working in a fast-paced environment.

Key Responsibilities

• Deliver a positive and consistent customer experience across all interactions.
• Maintain strong CSAT and achieve key service metrics, including response time, resolution time, quality, and productivity.
• Handle all types of customers professionally, including difficult situations and escalations .
• Take ownership and accelerate resolution while ensuring accurate and timely responses.
• Develop strong product and process knowledge to provide effective customer support.
• Ensure error-free execution and adherence to defined processes and policies.
• Identify recurring issues and report process gaps to help improve the overall customer experience.
• Maintain clear, professional, and effective written and verbal communication .
• Work Schedule: 5-day working week | Rotational shifts rotational week-offs

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.