Customer Service Executive

Duties & Responsibilities :

• Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time
• Always maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries
• Follow up the cases, keep the promises
• Ensure a good understanding of the company products and services which is improved and always maintained
• Provide detailed information about products and processes
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded
• Processing orders, forms, applications, and requests
• Accurate data entry
• Communicating and coordinating with colleagues as necessary
• Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager
• To carry out other responsibilities that may be assigned by the Management

Requirements:

• Minimum Certificate/Diploma/Degree
• A minimum of 1 years relevant experience, preferably service industry or fresh graduates are encouraged to apply as training will be provided
• Fluency in Bahasa Malaysia and English is required.
• Additional language skills (e.g., Mandarin) will be an added advantage.
• Computer literate
• Skills & Knowledge required:
• Customer-service oriented and able to maintain good customer relationship
• A good telephone etiquette
• Accuracy and attention to details

Working Hours:

• Monday to Friday: 9.00AM - 6.00PM
• Alternate Saturdays: 9.00AM - 1.00PM