Customer Service Executive

Your Role:

Customer-oriented – Demonstrates a genuine commitment to understanding and meeting customer needs.

Professional – Maintains a professional attitude, appearance, and manner when dealing with customers and colleagues.

Patient and empathetic – Remains patient, understanding, and respectful when handling customer concerns or complaints.

Positive attitude – Maintains a friendly, helpful, and solution-focused approach.

Calm under pressure – Remains composed and professional when managing difficult customers, high workloads, or urgent situations.

Responsible and accountable – Takes ownership of assigned tasks and follows through on customer issues until resolution.

Detail-oriented – Pays close attention to customer information, requests, documentation, and service details.

Adaptable and flexible – Responds positively to changes in procedures, systems, products, and customer requirements.

Team-oriented – Works cooperatively with colleagues and other departments to achieve service objectives.

Resilient – Able to handle rejection, complaints, repetitive enquiries, and challenging interactions while maintaining service quality.

Willingness to learn – Demonstrates an openness to learning new products, systems, processes, and service standards.

Integrity and confidentiality – Handles customer information responsibly and maintains appropriate confidentiality.

Technical Skills:

• CRM & Ticketing Systems (e.g., Freshdesk)
• Microsoft Office (Excel, Word)
• Google Workspace (Google Sheets, Google Docs)
• Customer Database Management
• Data Entry & Management
• Email & Live-Chat Platforms
• Customer Service Reporting
• KPI Tracking & Monitoring
• Basic Troubleshooting
• Order Management Systems

Qualifications:

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Required language(s): Bahasa Malaysia, English
• Preferably 1 year of working experience in the related field is required for this position.
• Applicants must be willing to work in Kuchai Lama.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• Fresh Graduates are welcome to apply.

WHY Halo Telco?

• Fun, young and flexible working environment which allows you to give your own ideas and implement them for the workplace;
• RM50k PA Insurance;
• Phone Allowance;
• Annual Leave;
• Medical Benefit (Applicable to Dental, Optical and Optical);
• Annual Bonus;
• Annual Trip;
• Exciting Team Building Events;