Customer Service Executive

Job Responsibilities:

• Assist in daily sales operation and sales support documentation including invoices, delivery order, collection, etc.
• Handling orders via phone, email or mail, and ensuring they include the correct prices, discounts and product numbers.
• Inputting orders, ensuring they are processed according to customer requirements and all orders are accurate and delivered on time.
• Collaborating with other departments to ensure sales, marketing, queries and deliveries are handled efficiently.
• To monitor stock status and prepare purchase order for all stocks.
• Liaising with inside sales, purchaser and logistic team on the inventories and delivery status.
• Maintaining an efficient work environment while contributing to the overall success of the organization.
• Maintain a high level of cooperation and teamwork with outdoor sales staff.
• To coordinate with colleagues to enable smooth operation and instil team spirit to enhance productivity with minimum supervision.
• Any other duties assigned from time to time by the immediate superior/Management.

Job Requirements:

• Diploma /Bachelor’s degree in Business Administration or equivalent.

• 3-4 years in customer service or related field

• Manufacturing or trading industry experience is highly preferred

• Proficiency in JD Edwards system is an added advantage.

• Pleasant personality with good interpersonal and communication skills.

• Proficient in English, Bahasa Melayu.

• Conversant in Microsoft software package.