Customer Service Executive

Job Position: Customer Service Executive

Department: Operation - Customer Service

Reporting To: General Manager

Employment Type: Full-Time

Location: Shamelin Business Park, KL

Working day and working time: The employee shall be required to work six (6) days per week on a rotating shift schedule basis, with one (1) designated rest day per week as scheduled by the Company.

The working hours shall be arranged according to the operational requirements of the Company and may include the following shifts:

• Morning Shift: 9:00 a.m. to 6:00 p.m.
• Afternoon Shift: 2:00 p.m. to 11:00 p.m.
• Night Shift: 11:00 p.m. to 9:00 a.m.

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About Us

Come Come Trading Sdn. Bhd. (拜托电商超市) is a fast-growing e-commerce supermarket based in Malaysia, focusing on delivering quality groceries, fresh produce, beverages, and daily essentials to customers through our online platform.

We are committed to providing efficient delivery services, reliable product quality, and a convenient shopping experience. With our own operational system, warehouse, and delivery team, we continue to expand and build a modern smart retail ecosystem.

At Come Come Trading, we value teamwork, responsibility, efficiency, and continuous improvement. We welcome passionate and motivated individuals to grow together with us in the fast-moving e-commerce and retail industry.

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✅Job Responsibilities:

• Reply customer inquiries via live chat, WhatsApp, phone call, WeChat & other platforms
• Assist customers with order tracking, delivery status, and after-sales issues
• Handle complaints, refunds, missing/damaged items, and delivery problems
• Coordinate with warehouse, riders, and operations teams
• Prepare daily/weekly customer service reports
• Ensure good customer satisfaction and service quality

✅ Requirements:

• We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers (English & BM is an advantage)
• Minimum SPM / Diploma
• Good communication and problem-solving skills
• Basic computer knowledge & fast typing
• Responsible and detail-oriented
• Experience in e-commerce or customer service is preferred
• Fresh graduate are encourage to apply.

🎁 Benefits:

• EPF / SOCSO / EIS
• Annual Leave & Medical Leave
• Friendly working environment
• Career growth opportunity