MACOM
Customer Service Executive
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Sonipat, Haryana, India
Work mode:
Onsite
Published on:
7 September 2026
What they need
Interact with customers through WhatsApp, email, and calls to resolve queries, manage
orders, and provide accurate information about our products.
Respond promptly to customer messages, ensuring clarity, empathy, and a consistent brand
tone.
Handle complaints and escalations professionally identify root causes and coordinate with
the operations and logistics teams for quick resolution.
Maintain proper records of customer interactions, feedback, and resolutions using CRM tools or spreadsheets.
Assist with customer feedback collection, subscription renewals, and follow-ups to enhance
retention.
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