Customer Service Executive

Responsibilities

• Coordinate customer orders, spare parts requests, consignment replenishment, and RMA activities.
• Process and monitor transactions, orders, deliveries, and inventory movements in SAP.
• Liaise with Planning, Logistics, Warehouse, Finance, Quality, and Service teams to ensure smooth operations.
• Track shipment status and provide timely updates to customers and stakeholders.
• Maintain accurate documentation, reports, and records to support operational and audit requirements.
• Support issue resolution and continuous process improvement initiatives.

Requirements

• Diploma or Degree in Business Administration, Supply Chain, Logistics, Customer Service, or a related discipline.
• At least 2 years of experience in customer service, order management, logistics, supply chain, or inventory coordination.
• Working knowledge of SAP or other ERP systems.
• Proficient in Microsoft Excel and MS Office applications.
• Strong communication, coordination, and problem-solving skills.
• Able to manage multiple priorities in a fast-paced environment.