Customer Service Executive

About Stryv

Stryv (pronounced “Strive”) is one of the fastest-growing consumer brands in Southeast Asia. We’ve received multiple platform awards from major retailers such as Shopee, Watsons, Guardian, and 7-Eleven. Founded by former Grab executives who helped build Grab Financial Group, Stryv is committed to making personal care accessible and aspirational.

Our Vision

We aim to become the Uniqlo of Personal Care—offering well-designed, high-quality personal care electronics like hairdryers, shavers, and electric toothbrushes. Our products are built in tier-1 global factories that manufacture for some of the world’s biggest brands. By selling directly to consumers at accessible prices, we ensure that personal care is inclusive across all income levels.

Our Mission

Our mission is to create products that help you look good and feel good—empowering you to Stryv confidently toward your goals and dreams. We believe self-care is the foundation of self-confidence.

Backed by Leading Investors

We’re proud to be backed by billion-dollar venture capital funds including East Ventures and GSR. Our supporters also include founders and leaders from some of the region’s most iconic brands: Razer, Carousell, ShopBack, Carro, PRISM+, Grab, Atome, and many more.

As an entry-level Customer Service Representative, you will be the first point of contact for our customers across various channels (email, Whatsapp, social media chat). You’ll assist with product inquiries, resolve issues, and ensure that every customer feels heard, valued, and supported.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email, WhatsApp, social media chat. Need to support customers in English, Bahasa Malaysia, Mandarin and Cantonese languages.
• Investigate and resolve customer’s concerns with empathy and efficiency.
• Document customer interactions and feedback in internal systems.
• Collaborate with internal teams to resolve escalated cases and improve customer experience .
• Stay updated on product knowledge and company policies.

Requirements:

• Strong communication skills in English & Mandarin will be preferred; other language skills in Bahasa Malaysia and Cantonese will be an added advantage.
• Diploma or relevant experience of at least 1 year in the service industry. However, fresh graduates are encouraged to apply.
• Familiarity with SaaS platforms (e.g. Zendesk, Google Workspace) will be a bonus.
• Fast learner, able to pick up quickly on products and processes.
• Positive attitude, patience, and a team player mentality.
• Willing to work in shifts (work on weekends)
• Normal working hours, 9am to 6pm

What We Offer:

• A supportive team environment
• On-the-job training and mentorship
• Staff discounts on our products
• Convenient workplace (walking distance to LRT)
• Commission